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Frequently Asked Questions about:
Are your apartments furnished or do we bring our own?
Both! We have a temporary rental stay program that includes a fully furnished apartment. For permanent residents we encourage you to bring your own furniture to help make your surroundings more familiar and home-like.
If you were looking for your parent, would you place your parent here?
Absolutely. We are family owned and operated and are their only facility in operation “We are managed by our family for your family." In fact, our owner's mother lived here for several years! Also, in looking for your parents you want only the best and Heather Hills offers the best!
What is the average age of your residents?
The average age of our residents is 82, however we have many residents in their fifties, sixties, seventies, eighties and nineties.As of now we have 3 residents that are over 100 years old!
Can my spouse and I stay together if one of us needs Home Care or more help?
Yes, that is what makes Heather Hills so unique, because our goal is the same as yours - to keep couples together and independent for as long as possible.
How much does it cost to live at Heather Hills?
ENTRANCE FEE PROGRAM
The Entrance Fee Program was developed as an
alternative choice for those residents who would like a lower monthly fee. An initial 95% refundable Entrance Fee would be paid to Heather Hills Retirement Village. This fee is determined by the size of the apartment
selected by the resident. The refundable portion would be returned to the resident(s) or their estate(s) upon withdrawal of the Entrance Fee Program. The resident would also pay a monthly service charge that would be dramatically less than then Rental Fee Program rate based again upon the size and services of the selected apartment. The monthly service fee would be the same as the Rental Fee Program but at a lower monthly rate.
RENTAL PROGRAM
Rental Program is a monthly amount based upon the size and services of the apartment chosen by a resident. A Rental Fee Agreement is entered into by the resident(s) and Heather Hills Retirement Village. For a monthly
Rental Fee that resident receives services such as: weekly housekeeping, scheduled transportation, meal(s), utilities (except for phone service) 24 hour security and emergency response, planned activities and maintenance of apartment common areas and grounds.
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Frequently Asked Questions about:
What kind of services do you provide in skilled nursing?
We offer a wide range of medical and rehabilitative services which include, but are not limited to: dementia/Alzheimer care, tracheostomy care, feeding tubes, wound care, rehabilitation services (physical therapy, occupational therapy and speech therapy), restorative care, Hospice and respite care to name a few. The only level of care in which we cannot accommodate at the Care Center are those residents on or in need of a ventilator.
Do you accept Medicare?
Yes, We do. After a lengthy process involving staff training and facility improvements we have surpassed the requirements and are now accepting Medicare.
Do you accept Medicaid?
No, we do not. However, we do work with the family on reimbursement programs through their supplemental and Long-Term Care insurance. We are continuing to look into some limited Medicaid beds in the future.
Do you have an “endowment” or “buy-in” program?
No, we do not. Some retirement communities and nursing facilities offer a program in which they may “buy-in” to stay there. All that simply means is that they pay an upfront fee for them to be sure that they remain in the continuum of care within that community. We offer a continuum of care to our residents at Heather Hills without paying an upfront fee to guarantee it. All of our residents have first priority when it comes to needing Home Care or coming to the Care Center. We also do not require an application or an application fee.
What kind of rooms do you have at the Care Center and how large are they?
We offer both semi-private and private rooms at the Care Center. Our semi-private rooms accommodate no more than 2 residents at a time and our private rooms accommodate only 1 resident at a time. All of our rooms are spacious (14 x 24 ft 2 in ) and include their own private bathroom.
Is your staff certified and what is the ratio of aides to residents?
All of our aides are Certified Nursing Assistants (CNA's) and our nursing staff are both licensed LPN's and RN's. All of our staff members at Heather Hills have had criminal background checks before they are hired and do not have a criminal history. Our aide to resident ratio is usually 1 aide to every 5-6 residents. We always have 1 aide down every hall of the Care Center and 2-3 “floating” aides that help out wherever needed. However, we always keep the ratio in accordance with our census (if our census rises, we provide more aides and nurses to accommodate).
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